Terms of Service & Agreements

1. Definitions

1.1 "Platform" means the Solomon Execution Engine (SEE) and all associated services, dashboards, APIs, Web Workers, division-specific workloads, telemetry systems, and infrastructure operated by IntelliAI Group (Pty) Ltd, registration number 2026/429045/07, a private company incorporated under the laws of the Republic of South Africa with registered address at 8431 Ketting Road, Devland Ext 36, Johannesburg, 1811.

1.2 "Operator" means any individual or entity authorized to access and use the Platform under a valid subscription agreement, including but not limited to employees, contractors, and agents of subscribing organizations.

1.3 "Workload" means any computational process, data transformation, analysis, intelligence output, or automated execution generated through the Platform on behalf of an Operator.

1.4 "Constitutional Rules" means the Eight Constitutional Rules (R1-R8) governing Platform operations as documented in Section 11 of these Terms. The Constitutional Rules are the foundational governance framework of the Platform and take precedence over any conflicting provisions in these Terms.

1.5 "Division" means any of the nine specialized intelligence engines operating within the SEE framework, including IntelliTax SA, IntelliLegal AI, IntelliFinance AI, IntelliSupply AI, Kalahari Mineral Dynamics, IntelliProperty AI, IntelliHealth AI, CreditorFlow AI, and Platform Governance.

1.6 "Division Attribute Vector" or "DAV" means the metadata schema defining operational parameters, routing rules, and compliance requirements for each Division.

1.7 "SEEOps" means the metered compute unit used to measure Platform resource consumption for billing purposes.

1.8 "R5 Verification Gate" means the constitutional enforcement layer that validates all operations against the Constitutional Rules before execution.

1.9 "POPIA" means the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) of the Republic of South Africa.

1.10 "SLA" means the Service Level Agreement governing Platform uptime and performance guarantees as described in Section 7.

2. Account & Access

2.1 Registration. Operators must register for an account through the Identity Verification Gate (R5) and provide accurate, complete, and current information. Each Operator is responsible for maintaining the confidentiality of their access credentials and for all activities conducted under their account.

2.2 Multi-Factor Authentication. Multi-factor authentication (MFA) is mandatory for all Enterprise and Sovereign Tier accounts. Standard Tier operators are strongly encouraged to enable MFA through the Profile Settings panel.

2.3 Account Integrity. Account sharing, credential pooling, or any form of access delegation without written authorization from Platform Governance is strictly prohibited. Each Operator must have a unique named account. Violations will result in immediate suspension under R8: Constitutional Adherence.

2.4 Operator Eligibility. The Platform is available only to entities and individuals who can form legally binding contracts under South African law. The Platform is not available to persons under the age of 18 or to individuals who have been previously suspended or terminated from the Platform.

2.5 Account Security. Operators must notify Platform Governance immediately of any unauthorized access or security breach by contacting security@intelliaigroup.co.za. Delayed reporting may result in liability for damages caused by the breach.

3. Acceptable Use

3.1 Lawful Purpose. Operators may use the Platform exclusively for lawful purposes and in compliance with all applicable South African laws, including POPIA, the Electronic Communications and Transactions Act (ECTA), and sector-specific regulations applicable to each Division.

3.2 Prohibited Activities. Prohibited activities include but are not limited to:

• Reverse engineering, decompiling, or disassembling the SEE engine or any of its components
• Attempting to bypass, disable, or circumvent the R5 Verification Gate or any constitutional governance layer
• Processing unlawful, fraudulent, or malicious data through the Platform
• Distributing malware, viruses, or any harmful code through the Platform
• Using the Platform to violate any third-party intellectual property rights
• Conducting penetration testing or security scanning without prior written authorization
• Using the Platform for any purpose that violates the Constitutional Rules (R1-R8)

3.3 Security Vulnerability Reporting. Any detected security vulnerability or unauthorized access must be reported immediately to security@intelliaigroup.co.za under the Security Incident Report protocol. Responsible disclosures are welcomed and may be eligible for bug bounties.

3.4 Resource Abuse. Operators must not engage in any activity that causes excessive or unreasonable strain on Platform infrastructure. This includes automated scripts, infinite loops, or bulk operations beyond reasonable usage patterns. Platform Governance reserves the right to rate-limit or throttle Operators who violate this provision.

4. Data Processing & Privacy

4.1 Data Ownership. All data processed through the Platform by the Operator ("Operator Data") remains the sole property of the Operator. IntelliAI Group claims no ownership over Operator Data.

4.2 Data Processing. IntelliAI Group processes Operator Data only as necessary to provide the Platform services, as instructed by the Operator, and in accordance with the Data Processing Addendum (DPA) applicable to each Division. The DPA is incorporated by reference into these Terms.

4.3 Division-Specific Protocols. Division-specific data protocols apply based on the nature of the data processed:

• IntelliTax SA: Tax records, financial statements, SARS correspondence
• IntelliLegal AI: Legal documents, contracts, case law, privileged communications
• IntelliFinance AI: Financial data, transaction records, risk models
• IntelliSupply AI: Supply chain data, logistics information, vendor records
• Kalahari Mineral Dynamics: Geological data, extraction metrics, supply chain documentation
• IntelliProperty AI: Property records, valuation data, tenant information
• IntelliHealth AI: Protected health information (PHI), diagnostic data, patient records
• CreditorFlow AI: Accounts payable data, creditor information, payment records
• Platform Governance: Telemetry, audit logs, constitutional compliance data

4.4 Telemetry Data. Platform telemetry data (workload metrics, system performance, audit logs) is owned by IntelliAI Group and used for service improvement, constitutional compliance monitoring, and billing verification. Telemetry data is anonymized where possible.

4.5 Data Retention. Operator Data is retained for the duration of the subscription agreement plus 90 days post-termination. After 90 days, Operator Data is securely destroyed in accordance with POPIA Section 28, unless a legal hold applies.

4.6 Data Portability. Operators may export their data at any time through the data export tool in the Sovereignty Controls panel. Standard export formats include CSV, JSON, and PDF. Enterprise and Sovereign Tier operators may request custom data export formats.

5. Privacy Policy

5.1 Scope. This Privacy Policy explains how IntelliAI Group collects, uses, stores, and protects personal information in compliance with POPIA.

5.2 Information We Collect. We may collect:

• Account Information: name, email address, phone number, company name, job title
• Billing Information: payment card details (processed through PCI DSS compliant gateway), billing address, tax information
• Usage Information: workload metadata, login times, feature usage, Division access patterns
• Technical Information: IP address, browser type, device information, operating system
• Communications: support tickets, email correspondence, survey responses

5.3 Legal Basis for Processing. We process personal information under the following lawful bases as defined in POPIA Section 11:

• Consent: where you have given explicit consent
• Contractual necessity: processing required to fulfill our agreement with you
• Legal obligation: processing required by South African law
• Legitimate interest: processing necessary for our legitimate business interests

5.4 Data Subject Rights. Under POPIA Sections 23-26, you have the right to:

• Request access to your personal information (Section 23)
• Request correction of inaccurate information (Section 24)
• Request deletion of your information (Section 25)
• Object to processing of your information (Section 26)
• Request data portability
• Withdraw consent at any time

These rights can be exercised through the Sovereignty Controls panel or by contacting the Information Officer at privacy@intelliaigroup.co.za.

5.5 Cross-Border Transfers. As a sovereign South African platform, all Operator Data is processed and stored within the borders of South Africa. In the rare case that cross-border transfer is required (e.g., for international Operators), such transfer complies with POPIA Section 72 and appropriate safeguards (Standard Contractual Clauses or Binding Corporate Rules) will be implemented.

5.6 Data Security. We implement appropriate technical and organizational measures to protect personal information, including encryption (AES-256-GCM at rest, TLS 1.3 in transit), access controls, regular security assessments, and employee training on data protection.

5.7 Data Breach Notification. In the event of a data breach affecting personal information, IntelliAI Group will notify affected Operators and the Information Regulator within 72 hours of detection, as required by POPIA Section 22.

5.8 Information Officer. The Information Officer for IntelliAI Group can be reached at privacy@intelliaigroup.co.za or by mail at 8431 Ketting Road, Devland Ext 36, Johannesburg, 1811, South Africa.

6. Cookie Policy

6.1 What Are Cookies. Cookies are small text files stored on your device by your web browser. The SEE Platform uses cookies and similar technologies to ensure proper functioning, enhance security, and improve user experience.

6.2 Types of Cookies We Use.

• Essential Cookies (Required): Necessary for Platform operation. Include session cookies for authentication, load balancing cookies, and security cookies for CSRF protection. These cannot be disabled.
• Functional Cookies: Remember your preferences, Division selections, and UI settings. Disabling these may affect Platform functionality.
• Analytics Cookies: Collect anonymized usage data to help us improve the Platform. We use first-party analytics only — no third-party analytics providers.
• Security Cookies: Monitor for suspicious activity and protect against unauthorized access. These are essential for Platform security.

6.3 Cookie Duration. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for up to 12 months or until manually cleared.

6.4 Managing Cookies. You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for Platform operation. Blocking all cookies may prevent access to certain Platform features.

6.5 Third-Party Cookies. The SEE Platform does NOT use third-party tracking cookies, advertising cookies, or social media cookies. We respect your privacy and do not engage in cross-site tracking.

6.6 Cookie Consent. On your first visit to the Platform, you will be presented with a cookie consent notice. Your consent preferences are stored and can be updated at any time through the Privacy Settings panel.

7. Service Level Agreement (SLA)

7.1 Uptime Guarantee. IntelliAI Group guarantees the following platform uptime, measured monthly:

• Enterprise Tier: 99.99% uptime (maximum 4.38 minutes downtime per month)
• Standard Tier: 99.9% uptime (maximum 43.8 minutes downtime per month)
• Sovereign Tier: 99.995% uptime (maximum 2.19 minutes downtime per month)

Uptime excludes scheduled maintenance windows communicated 72 hours in advance and emergency security patches communicated 2 hours in advance.

7.2 SLA Credits. SLA credits accrue at 5% of monthly subscription fees for each full percentage point below the guaranteed uptime threshold, up to a maximum of 100% of the monthly fee. Credits are automatically calculated and applied to the next billing cycle.

7.3 Credit Claims. Credit claims must be submitted through the billing portal within 30 days of the end of the month in which the SLA breach occurred. Claims include the incident date, duration, and affected services.

7.4 Exclusions. SLA guarantees do not apply to: (a) Force majeure events; (b) Operator-caused outages; (c) Third-party service interruptions (e.g., internet connectivity, cloud provider upstream failures); (d) Planned maintenance; (e) Beta or preview features.

8. Billing & Payments

8.1 Subscription Fees. Subscription fees are billed monthly in advance based on the selected tier. Usage-based fees (SEEOps overages) are billed monthly in arrears based on metered consumption tracked through the telemetry dashboard.

8.2 Fees and Taxes. All fees are exclusive of VAT (15% for South African operators) and any other applicable taxes, which shall be added to invoices at the rate prescribed by South African law. Operators are responsible for withholding taxes where applicable.

8.3 Payment Terms. Payment is due within 30 days of invoice date (Net-30) for Standard Tier, or as agreed in the subscription contract for Enterprise and Sovereign tiers (Net-30, Net-60, or prepaid). Late payments incur interest at 1.5% per month (18% per annum) on outstanding amounts.

8.4 Suspension. Continued non-payment may result in service suspension after 14 days' written notice. Suspension does not relieve the Operator of payment obligations for fees incurred before suspension.

8.5 Disputes. Billing disputes must be submitted in writing to billing@intelliaigroup.co.za within 30 days of the invoice date. Disputed amounts are not subject to late payment interest during the dispute resolution period.

9. Confidentiality

9.1 Obligations. Both parties agree to maintain the confidentiality of proprietary information disclosed during the course of the agreement. This includes but is not limited to: business processes, technical architecture, trade secrets, strategic plans, customer data, and constitutional governance methods.

9.2 Survival. Confidentiality obligations survive termination of this agreement for a period of five (5) years from the date of disclosure. Breach of confidentiality constitutes a violation of R7: Professional Discipline and may result in immediate termination.

9.3 Exceptions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; (d) is required to be disclosed by law, regulation, or court order.

9.4 Remedies. A breach of confidentiality may cause irreparable harm for which monetary damages are inadequate. The disclosing party is entitled to seek injunctive relief in addition to any other remedies available at law.

10. Intellectual Property

10.1 Platform IP. The SEE Platform, including but not limited to the Solomon Execution Engine, Constitutional Rules (R1-R8), Division Attribute Vectors, Zero-Hallucination Protocol, telemetry systems, dashboards, APIs, and all associated software, documentation, and brand assets, is the exclusive intellectual property of IntelliAI Group (Pty) Ltd.

10.2 Operator IP. Operators retain all intellectual property rights in their Operator Data and any output generated by the Platform from their data. Operator Data is not used by IntelliAI Group for any purpose other than providing the Platform services.

10.3 License. Subject to compliance with these Terms, IntelliAI Group grants Operators a non-exclusive, non-transferable, revocable license to access and use the Platform for their internal business purposes during the subscription term.

10.4 Feedback. Any suggestions, enhancement requests, or feedback provided by Operators may be used by IntelliAI Group without compensation or obligation to the Operator.

11. Constitutional Rules (R1-R8)

The following Eight Constitutional Rules form the foundational governance framework of the Solomon Execution Engine. All Platform operations are subject to these rules, and violations may result in immediate suspension or termination.

12. Limitation of Liability

12.1 To the maximum extent permitted by South African law, IntelliAI Group's aggregate liability for any claim arising from these Terms or the use of the Platform shall not exceed the total fees paid by the Operator in the twelve (12) months preceding the event giving rise to the claim.

12.2 Neither party shall be liable for indirect, consequential, incidental, special, or punitive damages, including but not limited to lost profits, data loss, business interruption, or reputational harm, even if advised of the possibility of such damages.

12.3 These limitations do not apply to liability arising from: (a) fraud or fraudulent misrepresentation; (b) willful misconduct or gross negligence; (c) breach of confidentiality obligations under Section 9; (d) violation of applicable data protection laws; (e) infringement of intellectual property rights.

12.4 The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied, except as expressly stated in the SLA (Section 7).

13. Indemnification

13.1 The Operator agrees to indemnify, defend, and hold harmless IntelliAI Group, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) the Operator's use of the Platform in violation of these Terms; (b) the Operator's violation of any applicable law or regulation; (c) the Operator's infringement of any third-party rights; (d) any data or content provided by the Operator to the Platform.

13.2 IntelliAI Group reserves the right to assume the exclusive defense and control of any matter subject to indemnification by the Operator, at the Operator's expense. The Operator agrees to cooperate with IntelliAI Group in defending such claims.

14. Termination

14.1 Voluntary Termination. Either party may terminate this agreement with 30 days' written notice. Standard Tier operators may terminate at any time with no penalty. Enterprise and Sovereign Tier operators are subject to the minimum commitment periods specified in their subscription agreement.

14.2 Immediate Termination. IntelliAI Group may terminate this agreement immediately, without notice, if the Operator: (a) breaches the Constitutional Rules (R1-R8); (b) engages in illegal activity through the Platform; (c) materially violates these Terms and fails to cure within 5 days of written notice; (d) becomes insolvent, files for bankruptcy, or is subject to similar proceedings.

14.3 Effects of Termination. Upon termination: (a) Operator's access to the Platform is revoked; (b) Operator Data will be available for export for 30 days via the data export tool; (c) after 30 days, Operator Data will be securely destroyed in accordance with POPIA Section 28; (d) outstanding payment obligations remain due; (e) confidentiality obligations under Section 9 survive.

14.4 Data Export. Operators are encouraged to export their data prior to termination. IntelliAI Group will provide reasonable assistance with data export upon request within the 30-day window.

15. Governing Law & Disputes

15.1 Governing Law. These Terms are governed exclusively by the laws of the Republic of South Africa. The High Court of South Africa (Gauteng Division, Johannesburg) has exclusive jurisdiction over any disputes arising from these Terms.

15.2 Dispute Resolution. Before initiating legal proceedings, the parties agree to attempt to resolve disputes through the following escalation process:

• Step 1: Internal escalation through Platform Governance (5 business days)
• Step 2: Mediation through a mutually agreed mediator (10 business days)
• Step 3: Arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA)
• Step 4: Litigation in the High Court of South Africa (Gauteng Division, Johannesburg)

15.3 Injunctive Relief. Notwithstanding the dispute resolution process, either party may seek injunctive relief in any competent jurisdiction to protect its intellectual property, confidential information, or constitutional governance framework.

15.4 Constitutional Primacy. In the event of any inconsistency between these Terms and the Constitutional Rules (R1-R8), the Constitutional Rules shall prevail as the foundational governance framework of the Platform.

16. Changes to Terms

16.1 IntelliAI Group reserves the right to modify these Terms at any time. Material changes will be communicated to Operators via email and through the Platform notification system at least 30 days before the effective date.

16.2 Continued use of the Platform after the effective date of modified Terms constitutes acceptance of the changes. If an Operator does not agree to the modified Terms, they may terminate the agreement without penalty within the 30-day notice period.

16.3 Non-material changes (e.g., corrections, clarifications, formatting) may take effect immediately without notice.

17. Contact

For questions, concerns, or requests regarding these Terms, the Privacy Policy, or the Constitutional Rules, please contact: